SHIPPING, EXCHANGE & RETURN POLICY

One of the biggest impacts on our planet is our carbon footprint and with recent years of globalisation and the expansion of online shopping, our carbon emissions have increased dramatically. That's why we want to limit the number of returns and urge consumers to ask themselves the following questions before purchasing a LOVE HERO garment or accessory. 

"Do I really need this?"

If the answer is yes, the next question would be…

"Do I have enough information about this product so I am confident it will fit and look how I expect it too?"

If this is not a definitive yes, we are always here to help so reach out to us community@lovehero.co and we will help you clarify any outstanding questions you might have.

 

RETURN & EXCHANGE POLICY

LOVE THE PRODUCT, BUT IT'S JUST NOT FOR ME

If your LOVE HERO piece arrives and it’s just doesn't work for you and you want to return it, here is our policy:

  • Notify us within 14 days of receiving an item if you would like a return or an exchange.
  • We would love to offer you an exchange where possible, but in case we cannot, we can offer you a store credit which can be used within 6 months or a full refund.
  • All refunds will be processed once the garment is returned to us and checked. This will take approximately 5-10 working days.
  • All returns must be sent with signed or tracked delivery within the 14 day notification period. If an item gets lost, we will not be able to refund you.
  • All products must have their tags on them in original condition, not worn or stained or washed.
  • All return and exchange postage is covered by the customer. 

In the case of an exchange, please notify us of the product and size you would like to exchange. We will confirm we have it in stock and it will be put aside for you once your we have confirmation of the return package tracking number.

 

 

SHIPPING TIMES & RATES

UK 
Standard shipping on all orders free via royal mail 1st class (2-5 working days)
Express shipping will be charged at a flat rate of £8 (1-3 working days)

Europe
Free Express international for any orders over £200 (2-10 business days)
Express international rate of £20 for orders under £200 (2-10 business days)

Australia
Free Express international for any orders over £200 (2-11 business days)
Express international rate of £25 for orders under £200 (2-11 business days)

ASIA
Free Express international for any orders over £200 (2-11 business days)
Express international rate of £25 for orders under £200 (2-11 business days)

AMERICA
Free Express international for any orders over £200 (2-11 business days)
Express international rate of £20 for orders under £200 (2-11 business days

AFRICA
Free Express international for any orders over £250 (2-11 business days)
Express international rate of £30 for orders under £250 (2-11 business days

THE REST OF THE WORLD
Free Express international for any orders over £200 (2-11 business days)
Express international rate of £25 for orders under £200 (2-11 business days)

Please note these times may be disrupted by covid-19 related circumstances. 

 

OFFSETTING CARBON FOOTPRINT FOR ONLINE ORDERS 

We want to take responsibility for the impact we have on our planet and help reduce this in every way possible. That is why all our online orders are delivered from our door to yours carbon neutral. To find out more about how we are starting our carbon neutral journey here!