One of our main goals at LOVE HERO is to minimise wastage and excess stock. Therefore some items on our website are offered as ON DEMAND. This helps us grow organically without overproducing garments in each collection. These items will usually be the investment pieces of the collection, like outerwear and more detailed garments that use more resources to make than our ready-to-wear pieces. As a small company it doesn’t make sense for us to be making garments of a higher price point that might not sell.
WHAT DOES ON DEMAND MEAN?
It means we will only make an item once it has sold on our website. It’s kind of like going to a tailor and getting a suit made for you, but slightly different.
WHAT'S THE DIFFERENCE?
The item will be made only in sizes that are available in our store or you can request a different size not listed. Once you have placed the order online we will get the notification to start the process. All our ON DEMAND items are individually and sewn for you. This means that your item will take slightly longer to get delivered than usual.
HOW LONG DOES IT TAKE?
Rome wasn't built in a day nor are our LOVE HERO products.
- 2 - 3 weeks if fabric and trims are available in our stockroom.
- 4+ weeks if we need to receive fabric and trims.
Once your order has been placed, we will email you with all the details so you know when to expect your item. We will do our best to get your item to you as soon as possible, but just to be safe we would assume this process will take between 2- 4 weeks.
Please note the above estimations do not include shipping times which will differ depending on where the item will be shipped to.
HOW DO I PAY?
Just like you would for any other purchase online.
CAN I MAKE ANY ADJUSTMENTS
As we are making the garment especially for you there is an opportunity to make bespoke adjustments outside of our standard product and we would be happy to discuss these with you. However if there are any bespoke adjustments made to your garment it will be a forever purchase and non-returnable. For more information on bespoke tailoring contact us at firstname.lastname@example.org
WHAT HAPPENS IF I WANT TO RETURN THE ITEM?No worries at all, it's just like any other product return (unless it has bespoke adjustments). Please remember that our carbon footprint makes a big impact on our planet so you will need to follow our returns policy.