One of our main goals at LOVE HERO is to minimise wastage and excess stock. Therefore some items on our website are offered as ON DEMAND. This helps us grow organically without overproducing garments in each collection. These items will usually be the investment pieces of the collection, like outerwear and more detailed garments that use more resources to make than our ready-to-wear pieces. As a small company it doesn’t make sense for us to be making garments of a higher price point that might not sell.
WHAT DOES ON DEMAND MEAN?
It means we will only make an item once it has sold on our website.
WHAT'S THE DIFFERENCE?
The item will be made only in sizes that are available in our store or you can request a different size not listed via our Made To Measure service, please drop us a message so we can give you a consultation . Once you have placed the order online we will get the notification to start the process. All our ON DEMAND items are cut individually but it’s made the same way as Ready To Wear clothing. This means that your item will take slightly longer to get delivered than usual but together we are reducing our impact and waste.
HOW LONG DOES IT TAKE?
Rome wasn't built in a day nor are our LOVE HERO products.
- 2 weeks if fabric and trims are available in our stockroom.
- 4+ weeks if we need to receive fabric and trims.
- Made to Measure 4-6 weeks
Once your order has been placed, we will email you with all the details so you know when to expect your item. We will do our best to get your item to you as soon as possible.
Please note the above estimations do not include shipping times which will differ depending on where the item will be shipped to.
HOW DO I PAY?
Just like you would for any other purchase online.
WHAT HAPPENS IF I WANT TO RETURN THE ITEM?
No worries at all, it's just like any other product return (unless it has bespoke adjustments). Please remember that our carbon footprint makes a big impact on our planet so you will need to follow our returns policy.
MADE TO MEASURE
As we are making the garment especially for you this allows you to have a tailored fit specifically to your unique measurements. We can make certain styles in our collection as a MTM, with classic and modern cuts. Our jackets are made with half canvas and constructed by skilled tailors. If you have any further questions about the process or pricing our team is here to assist you and provide the information you need.
contact us at firstname.lastname@example.org