FREQUENTLY ASKED QUESTIONS
WHERE ARE LOVE HERO PRODUCTS MADE?
All of our products are currently made in Europe.
Each of our products has a QR code which links to a blockchain which records every stage of production. This includes the raw material to the final product that made its way into your hands. It is our way of guaranteeing environmentally friendly materials are being used, the product is ethically produced and for you as a consumer to see the life of your garment.
More information about our blockchain tracing app here.
ARE ALL LOVE HERO PRODUCTS MADE FROM SUSTAINABLE MATERIALS?
We endeavour to make no compromises on sustainable materials. Every garment we produce will have certified documents to back up the sustainable processes we have followed within that product. As an emerging brand there are challenges that come with producing sustainable clothing, there are some elements of are garments are more sustainable than others, trims link zippers still have some non-sustainable materials in them. We choose to use zippers that have the most sustainable qualities we can find for our purpose, for example we have a zipper made with plant-based polymers which replaces a percentage of what would have been an unsustainable source.
For more information on the specific materials we use here, or you can see the composition and details specific to each garment on their respective product pages.
WHAT IS LOVE HERO'S SIZING GUIDE?
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following methods of payment:
Visa, MasterCard, American Express, Discover and other Credit Cards.
We also accept Apple Pay, Google Pay and PayPal.
Our online store includes a secure shopping cart that is Level 1 PCI-DSS compliant. It is the highest and most stringent of the Payment Card Industry Data Security Standard (PCI DSS) levels.
WHAT CURRENCIES CAN I PAY IN?
On the top right corner of our website there is a currency drop down menu, your preferred currency can be selected here.
WHERE CAN I SEE MY ORDER STATUS?
Once your order has been shipped, you will receive an email update on the status of your order. You can also use the link within the email to track your order in real time.
CAN I CANCEL MY ORDER?
If you've only received your Order Confirmation email, email us at firstname.lastname@example.org requesting the cancellation, please include the order number in the title of the correspondence. If you received the Shipping Confirmation email, unfortunately your order is on its way to you and can no longer be cancelled. Once you're received the garment you can decide what to do accordingly. Please refer to our Return Policy if you're considering to returning your order.
WHERE DO YOU SHIP?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
UK 1-2 days by Royal Mail
EU 3-5 Days via DHL
USA 3-5 days via DHL
Elsewhere 7-10 days via DHL
One of our objectives is to radicalise the Return Policy Process.
As "Free Returns" have increasingly become the norm, customers are ordering more (ordering the same product in multiple sizes for instance) knowing they can always return it at "no cost". However, there is a cost. An environmental cost.
We at LOVE HERO want to change this pattern by shedding light on the issue and by taking a step to mend the return shipping problem.
Let's make a difference together. Click here for our Return Policy.
Couldn't find an answer to your question? Send us an email at email@example.com and we will get back to you as soon as possible!